Welcome to Evoke by Suhita. Here are answers to some FAQs. Please read carefully before ordering.
Every few months Evoke will come up with a collection of statement jewelry hand-made in my Seattle area studio from unique materials collected and curated from all over the world.
Pretty much all of Evoke jewelry is truly one of a kind - so once sold that design is gone and won't ever be remade.
Your order is very important. Once an item is paid for, it'll be quality checked, lovingly packaged and then sent out to you. This also mean it can take as much to 2-5 days before shipment. If there happens to be more of a wait we do our best to drop you an email. Be assured we do our best to get them to you as quickly as possible. All orders placed over the weekend will not be processed until the coming Monday.
Domestic: FREE shipping within US via USPS First Class Package Service. Tracking is available. Signature Confirmation is also available at a fee.
International: Flat rate International shipping is available to Canada, Europe, Australia, UAE and Singapore through USPS First Class Mail service. Tracking is not available.
For all other international destinations shipping is available via DHL Express. Rates will be calculated at checkout and will depend on the weight of the package.
Shipping and handling are non-refundable. In case of a domestic order refund, an amount of $8 will be deducted from the price originally paid.
Domestic Orders: Your order should take about 2 to 5 days once shipped depending on your location. You can follow your package with the tracking information given with your shipping confirmation.
International Orders: If you have chosen USPS First Class Mail Service,your order should arrive 1 to 3 weeks after we ship it. Please be patient! It's on its way!
We are not able to track an order once it makes it past customs. You should receive a custom's number via email when you are notified that your package has been shipped. Use this number to assist you on tracking down your package once it has been sent.
DHL orders will receive a tracking number with which the progress of the package can be monitored.
Some countries may charge import duties or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees. We value your package at the accurate amount you paid for the item through our website.
FOREIGN CURRENCY CONVERSION FEES
All transactions on the Evoke website are processed in US dollars.
If you are using an international credit card or PayPal from another country, please note, there might be a foreign transaction fee charged for your purchase by your bank. We won't be able to reverse that charge from our end.
Evoke is not responsible for any lost or stolen packages once it has been shipped from our facility. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address.
All sales are final. Every piece is quality checked before it is shipped out but, there is always human error. So, if an Evoke item reaches you damaged, please contact me immediately with photographs of the item as well as the packaging. I will try my level best to resolve the issue, by either repairing/replacing the item if possible or refunding the amount paid. Damage reported after 10 days from the date of delivery might be eligible for repair, but not for replacement or refund.
If you have any other issues with your order please don't hesitate to get in touch to see how I can make your experience wearing Evoke jewelry better.
All items have their length and weight mentioned. Please choose your items carefully. If you need alterations, please contact me before purchasing because some items may or may not be altered. Any kind of alteration work will be undertaken after full payment and an additional 5 days will be added to the shipping schedule. Complaints about an item being too long/short or heavy will not be entertained.
Evoke prides in being 100% transparent about the materials used for each creation and I try to source the best possible materials that my business can afford. However, I cannot guarantee the authenticity or quality grade of a stone because I am not a certified gemologist and have to depend on my vendors for description and quality assurance.
Order invoices are put inside every outgoing package. If your item is a gift and you would like us to exclude the invoice in the shipment please email us in the form below with your order number.
I work from my home studio in Kirkland WA. If you would like to visit, please email me at email@example.com or firstname.lastname@example.org and make an appointment.
Please note that the best way to get in contact with us is via email. Please email email@example.com or firstname.lastname@example.org for any questions that were not answered above. For questions regarding orders, please make sure to include your name and order number in your message